Category Archives: Natural Language Processing

Knowledge Specification and Querying

Posted on July 25, 2019 by jacobfeldman

Our colleagues from the Rules and Reasoning community have just reported interesting results. They built a system that achieves 100% accuracy on an extensive test suite of movie-related questions, e.g. “Who appears in a Steven Spielberg directed film?”. Their approach … Continue reading →

Posted in Natural Language Processing, Reasoning, Semantic Web | Leave a comment

Beyond Chatbots: Hyper-Personalized, Intelligent Assistants

Posted on May 7, 2019 by decisionmanagementcommunity

Peter Voss, CEO at Aigo.ai, published the article with this name in Forbes: “Recent years have seen a proliferation of chatbots and so called ‘personal assistants.’ These supposedly serve both the convenience of the user.. However, these bots often realize poor … Continue reading →

Posted in Human-Machine Interaction, Machine Learning, Natural Language Processing | Leave a comment

Alexa for Insurers

Posted on April 2, 2019 by decisionmanagementcommunity

Alexa, Amazon’s virtual assistant that powers Amazon’s Echo, is a tool insurance companies are using to leverage voice recognition and increase their value to their customers. Liberty Mutual offers its customers the option to use Alexa to get an auto … Continue reading →

Posted in Human-Machine Interaction, Insurance Industry, Natural Language Processing | Leave a comment

Google Announced a new Speech Recognizer

Posted on March 18, 2019 by decisionmanagementcommunity

Google has announced the rollout of an end-to-end, all-neural, on-device speech recognizer based on the latest machine learning capabilities. “Our new all-neural, on-device Gboard speech recognizer is initially being launched to all Pixel phones in American English only. Given the … Continue reading →

Posted in Human-Machine Interaction, Machine Learning, Natural Language Processing | Leave a comment

The same Challenges for AI and Decision Models

Posted on December 17, 2018 by decisionmanagementcommunity

Peter Voss just quoted this Harvard Business Review’s article: “The scientific community is good at building AI models that perform a single task really well. But more intuitive, conversational, and contextual interfaces will require an AI model that learns continuously — … Continue reading →

Posted in Artificial Intelligence, Decision Modeling, Natural Language Processing | Leave a comment

Progress in Natural Language Processing

Posted on November 21, 2018 by decisionmanagementcommunity

In August, researchers from the Allen Institute for Artificial Intelligence, a lab based in Seattle, unveiled an English test for computers. It examined whether machines could complete sentences. In October Google researchers unveiled a a new language representation model called Bert. These new language … Continue reading →

Posted in Artificial Intelligence, Human-Machine Interaction, Natural Language Processing | Leave a comment

Intelligent Chatboats for Commercial Interactions

Posted on November 15, 2018 by decisionmanagementcommunity

The NY Times Magazine published an article called “INTELLIGENT CHATBOTS COULD AUTOMATE AWAY NEARLY ALL OF OUR COMMERCIAL INTERACTIONS”. Andrew NG tweeted today: “Great article about how chatbots like HiWoebot will be one of the most important applications of NLP. … Continue reading →

Posted in Artificial Intelligence, Human-Machine Interaction, Natural Language Processing | Leave a comment

The Myth of Data-Driven Natural Language Understanding

Posted on October 5, 2018 by decisionmanagementcommunity

Walid Saba published a short presentation on the difference between Natural Language Processing (NLP) and Natural Language Understanding (NLU) and why the data-driven approach, while useful for some NLP tasks, is irrelevant to NLU. Link

Posted in Artificial Intelligence, Machine Learning, Natural Language Processing | Leave a comment

CUI – Conversational User Interface

Posted on May 21, 2018 by decisionmanagementcommunity

Here are a few quotes from an interesting article “State of the conversation” written by Paul Campillo:  Eight trillion. That’s the number of text messages sent every year. For the record, that’s 23 billion texts sent every day. Or almost 16 … Continue reading →

Posted in Customer service, Natural Language Processing, Trends | Leave a comment

Chatbots: From Understanding Text to Understanding Customers

Posted on April 30, 2018 by decisionmanagementcommunity

Pega’s Andy Lewis published a paper about chatbots and NLP (Natural Language Processing): “If your chatbot cannot pass the empathy test with your customers it should be retired“. “Context demands we bring into the mix customer memory, insight, predictions, rules, and … Continue reading →

Posted in Customer service, Natural Language Processing | Leave a comment