Category Archives: Natural Language Processing

Intelligent Chatboats for Commercial Interactions

Posted on November 15, 2018 by

The NY Times Magazine published an article called “INTELLIGENT CHATBOTS COULD AUTOMATE AWAY NEARLY ALL OF OUR COMMERCIAL INTERACTIONS”. Andrew NG tweeted today: “Great article about how chatbots like HiWoebot will be one of the most important applications of NLP. … Continue reading →

Posted in Artificial Intelligence, Human-Machine Interaction, Natural Language Processing | Leave a comment

The Myth of Data-Driven Natural Language Understanding

Posted on October 5, 2018 by

Walid Saba published a short presentation on the difference between Natural Language Processing (NLP) and Natural Language Understanding (NLU) and why the data-driven approach, while useful for some NLP tasks, is irrelevant to NLU. Link

Posted in Artificial Intelligence, Machine Learning, Natural Language Processing | Leave a comment

CUI – Conversational User Interface

Posted on May 21, 2018 by

Here are a few quotes from an interesting article “State of the conversation” written by Paul Campillo:  Eight trillion. That’s the number of text messages sent every year. For the record, that’s 23 billion texts sent every day. Or almost 16 … Continue reading →

Posted in Customer service, Natural Language Processing, Trends | Leave a comment

Chatbots: From Understanding Text to Understanding Customers

Posted on April 30, 2018 by

Pega’s Andy Lewis published a paper about chatbots and NLP (Natural Language Processing): “If your chatbot cannot pass the empathy test with your customers it should be retired“. “Context demands we bring into the mix customer memory, insight, predictions, rules, and … Continue reading →

Posted in Customer service, Natural Language Processing | Leave a comment