Category Archives: Natural Language Processing

CUI – Conversational User Interface

Posted on May 21, 2018 by

Here are a few quotes from an interesting article “State of the conversation” written by Paul Campillo:  Eight trillion. That’s the number of text messages sent every year. For the record, that’s 23 billion texts sent every day. Or almost 16 … Continue reading →

Posted in Customer service, Natural Language Processing, Trends | Leave a comment

Chatbots: From Understanding Text to Understanding Customers

Posted on April 30, 2018 by

Pega’s Andy Lewis published a paper about chatbots and NLP (Natural Language Processing): “If your chatbot cannot pass the empathy test with your customers it should be retired“. “Context demands we bring into the mix customer memory, insight, predictions, rules, and … Continue reading →

Posted in Customer service, Natural Language Processing | Leave a comment