Category Archives: Natural Language Processing

Intelligent Chatboats for Commercial Interactions

The NY Times Magazine published an article called “INTELLIGENT CHATBOTS COULD AUTOMATE AWAY NEARLY ALL OF OUR COMMERCIAL INTERACTIONS”. Andrew NG tweeted today: “Great article about how chatbots like HiWoebot will be one of the most important applications of NLP. … Continue reading

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The Myth of Data-Driven Natural Language Understanding

Walid Saba published a short presentation on the difference between Natural Language Processing (NLP) and Natural Language Understanding (NLU) and why the data-driven approach, while useful for some NLP tasks, is irrelevant to NLU. Link

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CUI – Conversational User Interface

Here are a few quotes from an interesting article “State of the conversation” written by Paul Campillo:  Eight trillion. That’s the number of text messages sent every year. For the record, that’s 23 billion texts sent every day. Or almost 16 … Continue reading

Posted in Customer service, Natural Language Processing, Trends | Leave a comment

Chatbots: From Understanding Text to Understanding Customers

Pega’s Andy Lewis published a paper about chatbots and NLP (Natural Language Processing): “If your chatbot cannot pass the empathy test with your customers it should be retired“. “Context demands we bring into the mix customer memory, insight, predictions, rules, and … Continue reading

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