Intelligent Virtual Assistants

As businesses race to provide better customer experience at a lower cost, the adoption of intelligent virtual assistants (IVA) will continue to explode. In its latest Decision Matrix for selecting an intelligent virtual assistant, Ovum evaluates top IVA vendors in the enterprise market—identifying strengths, weaknesses, and industry trends. Link

This entry was posted in Customer service, Human-Machine Interaction, Natural Language Processing. Bookmark the permalink.

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