Category Archives: Trends

Why aren’t companies achieving their digital transformation goals?

Posted on June 8, 2018 by

Alan Trefler, Pegasystems: “I have the privilege of talking with many of the world’s largest and most successful companies about critical digital transformation projects, and I hear some common themes that even the most advanced organizations find challenging — good … Continue reading →

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Microsoft confirms GitHub acquisition

Posted on June 4, 2018 by

Microsoft is confirming the rumors that it is acquiring the software development platform GitHub are true. Microsoft has announced it is acquiring GitHub for $7.5 billion in Microsoft stock. According to GitHub, as of March 2018 it has more than 27 … Continue reading →

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The People Vs Tech

Posted on May 27, 2018 by

A new  book The People Vs Tech by Jamie Bartlett is “an enthralling account of how our fragile political system is being threatened by the digital revolution. Bartlett explains that by upholding six key pillars of democracy, we can save it before … Continue reading →

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“Pay as You Go” Car Insurance

Posted on May 25, 2018 by

Ontario is getting Canada’s first ever “pay as you go” car insurance that gives drivers the power to monitor how much they drive and pay for their premium based on mileage. The new program is powered by a telematics device … Continue reading →

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CUI – Conversational User Interface

Posted on May 21, 2018 by

Here are a few quotes from an interesting article “State of the conversation” written by Paul Campillo:  Eight trillion. That’s the number of text messages sent every year. For the record, that’s 23 billion texts sent every day. Or almost 16 … Continue reading →

Posted in Customer service, Natural Language Processing, Trends | Leave a comment

Intelligent Agent Cocoon in Forrester’s 2018 Predictions

Posted on May 18, 2018 by

Forrester’s 2018 Predictions examine 13 market dynamics that will have the greatest impact on your business this year and beyond.  “Customer experience (CX) became the centerpiece of business strategy. In 2017 CX quality plateaued. In 2018, 30% of companies will see further … Continue reading →

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Offshore Outsourcing is Dying

Posted on May 8, 2018 by

A new research shows that enterprise use of offshore outsourcing is slowing considerably in the US with the last election. Highest performing enterprises are replacing traditional IT outsourcing with value-based partnerships. Link

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