Alan Trefler, the Founder and CEO of Pegasystems, just published an article about Robotic Process Automation (RPA). “It’s the hot topic among the C-Suite. Where to implement. How to implement. How many headcount can be saved through robotic implementations. Business leaders want robots – powered by AI – to drive automation into every mundane task people now do … but there’s a lot of misinformation and misunderstanding about what bots can and can’t do for an organization.” Link
Real digital transformation is bigger than bots. First, it requires a design thinking approach to identify desired outcomes, and then a holistic look at sales, service, AI/decisioning, and robotics as an integrated, end-to-end workflow.
The fastest way to earn ROI is to automate repetitive task work with attended desktop bots and use unattended RPA for the last mile of integration, automating integrations to apps, data, and legacy systems.