Neil Ward-Dutton and his colleagues published the key trends they see organisations facing in 2017 (and beyond). Here they are:

• The rise of learning systems
• From as-a-service to self-service
• From packaged products to easy-to-use platforms with open APIs for customization and extension.

“Now more than ever vendors can’t control the user experience when clients deploy their products; clients may want to deliver functionality to their customers or employees via web experiences, but also via mobile apps (of various kinds), online forums, chat technologies, or social networking properties. In 2017 the hype will no longer be about ‘mobile first’ deployment of applications or platforms – as organisations realise that openness and flexibility in user experience choices is the key” – read more.