Sandy Kemsley wrote: “Michael Lewis who wrote the book Moneyball digs into why certain things in business work the way that they do… He looked at a U.S Healthcare billing company how they became successful by gaining a deep understanding in how to apply the right billing rule at the right time. And the way that they did this was to find the people six levels down from the top of the organization. In other words, the people who actually do the work and understand how and why things work. These are the people at the front lines of the business processes, even if they’re not customer facing, they understand which parts of the process and rules are necessary and which are not.” Link