Treating Your Employees Like Customers

The onboarding process should be a streamlined integrated experience that asks for and offers the right information at the right time. How to do it? Sandy Kemsley in her latest vlog recommends treating your employees like customers. “I spend most of my time with clients looking at core line of business processes that form part of the customer journey in some way. But there are also significant benefits to making your internal processes just as good as your customer facing ones.Link

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