Peter K.J. Kalmijn from Atos, Netherlands just published an article with this title. “Most organizations still run multiple rigid variations of their core processes. Even ‘dynamic processes’ are predominantly overly complex with multiple paths and complicated routing. This makes them cumbersome to change, rendering the organization about as agile as an oil tanker. The best way to understand any company’s procedures is to view the business as a series of operational decisions. Focusing on decisions and putting them first effectively creates a decision-centric process.” Read more