Pieter van Schalkwyk: “Most current AI agents are sophisticated chatbots with language models. They excel at content creation but cannot make professional decisions. This is like asking a talented writer to perform brain surgery.” “When Microsoft Copilot writes a maintenance report, it creates text without understanding stress cycles or failure modes. When Salesforce agents handle customer complaints, they optimize conversations without knowing the difference between service issues and safety problems. These systems look competent but have no real substance.” Link