Challenge Aug-2016: Greeting a Customer with Unknown Data

challengeyourselfWe expect BR&DM vendors will provide their solutions to our Aug-2016 Challenge “Greeting a Customer with Unknown Data“. This is a variation of the “Hello World!” use case when a decision model automatically generates greetings like “Good Morning, Mrs. Robinson!” doing its best based on the information it can get about the calling customer. In the DMN format simplified rules for this problem may look like below:
DefineGreeting DefineSalutation1

However, like in the real-world, this simple case leads to many non-trivial questions to be addressed:

  • How is “Current Hour” is defined?
  • How the thresholds for the “Current Hour” (such as 11, 17, and 22)  are defined?
  • What if Gender and/or Marital Status are unknown?
This entry was posted in Challenges, Decision Models. Bookmark the permalink.

Leave a Reply

Please log in using one of these methods to post your comment: Logo

You are commenting using your account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s