In June, Stefaan Lambrecht will run several sessions with the above name. Here is his preview:

Let’s be blunt:

Most BPM initiatives fail.
Not because of tooling.
Not because of lack of effort.

But because they focus on the wrong thing. They optimise flows…
While the real problem sits elsewhere:
👉 Decisions — invisible, unmanaged, and owned by no one.

So we keep drawing better process diagrams… While the logic that actually drives the business stays buried in code, spreadsheets, and “that one expert who knows how it works.” Read more