Forrester’s April-2018 report “The Dawn Of Digital Decisioning” is now available for downloads (thanks to Decision Management Solutions): “A key challenge in digital business: deciding what to do in the customer’s moment of need — and then doing it. Digital decisioning software capitalizes on analytical insights and machine learning models about customers and business operations to automate actions (including advising a human agent) for individual customers through the right channels. Read on to learn about the requirements driving these new use cases, their potential to improve customer experiences, and the challenges application development and delivery (AD&D) pros face in building them” Link