Intelligent Automation?

An interesting discussion about Intelligent Automation has taken place at BPM.com. Just one quote: “I still find it difficult to put intelligent and automation together in one sentence without cringing. Even the most advanced commonly used RPA tools are, when you bring it back to the core essence, nothing more than a preprogrammed sequence of actions. When there is something slightly more complicated decision taking required than going left or right in a process model, RPA tools can no longer handle it. Since everything is now becoming intelligent, I do not have high hopes yet for Intelligent Automation (IA)Link 

All too many time I here that technology this or technology that is the cure-all for every business problem. Then I hear from consumers that it only did part of the job and they are still wrestling with how to address it. The underlying reason being that no one really identified the true business problem in the first place.

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