Process 2019

Jim Sinur’s post “Process 2019” identifies three major themes for process in 2019: 1) Customer Experience; 2) Automation; 3) Actions at the Edge. Here are a few quotes: “we will see a convergence of customer mapping, human computer interface and visible explainable intelligence working in concert“; “cognitive assisted human decisions and actions“; “Goal driven and constraint guided processes of various size and scopes will be acting at the edge in an autonomous fashion thus putting a premium on better forms of decision management and action controlLink

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